Customer Feedback

Remote Server and SAN Support
"I have been working with Malcolm for 3 happy years. He is a hard working man, and he is always flexible no matter at what time or day I get an urgent problem. He is able to get into new technologies fast, and always solves problems, even if it means digging through Google for that 1 special solution. In many cases he has managed to solve, what Dell senior support couldn't solve. He is a curious person by nature, I've often heard about his home experiments and good buys on eBay, that enables him to setup enterprise advanced scenarios, even from home - something he does just for fun and for personal kick. Malcolm deserves 5 out of 5 stars :-)"
Jakob Adeltoft, CTO,

AWS Services and Custom Server Deployment
"My company had some urgent and complex issues to resolve on virtual windows servers (elastic computing clouds). Solid Uptime were highly responsive (within an hour) with a proposed solution, executed it within a number of hours and the results were outstanding. Solid Uptime are a highly flexible and professional organisation which we will not hesitate to recommend and work with again".
Adrian Land, IP88 Research, Australia

Installation and Support/Maintenance
Installation of Dell office equipment and network attached storage with wireless printing within a SME office environment on an ADSL connection. PC's are networked for shared storage and backups making data more managable and secure. Day to day support for the end users of the business.

"Our Farming business has used Malcolm’s Services for the last two years, and he has never failed to solve any IT related problems. He has purchased on our behalf, and installed, all our Computer, Printer, Telephone and Fax equipment and has arranged any Warranty Matters that have materialised, and this has all been done with absolutely the minimum of interruption to our business. His knowledge of computer technology is very extensive, and thus he can operate effectively as a ‘One Stop Shop’ which makes life much easier and hassle-free. I can thoroughly recommend Malcolm to you all."
Angus Jacobsen, Jacobsens Farms, Scotland

Installation and Support
"Malcolm assisted us greatly in a project at a critical time for our business. We had to migrate our IT systems to our new premises during a period of rapid growth for the company, and this involved a complete hardware overhaul of phone system, servers and operating systems, all while operating our business critical systems over two sites for several months. He helped us conduct a systematic review of our network infrastructure, operating systems, licensing and data redundancy. Malcolm assisted us with creating a robust plan for system migration.

We are extremely happy with the solutions put in place; they are flexible and the hardware was extremely good value, as a result of Malcolm’s advice and eye for a bargain. Malcolm is now retained for additional support and advisory work. He is great to deal with, always on hand to give advice or assist with technical problems of any nature."
Martin Dempster, Special Ops, BrewDog PLC

Website Infection, Security and Clean Up
Following a breach of trust the website was hacked via FTP and injection scripts, my job was to clean up the affected ASP and HTML files, secure the website and remove the black listing from search engines, allowing to be a trusted site again for their client base.

"Malcolm is amazing to say the least! We weren't sure we would be able to find the right person for our project, but found the absolute best person, when we ran across Malcolm. Within 24 hours he had our site back up and running, after a malicious attack was made on it. He definitely knows his stuff! We have every intention on using him again for future projects! Thanks Malcolm!!"
Karen Howell,, USA

Email Delivery Consultation
Malcolm of Solid Uptime undertook a project to ensure the safe delivery of all email for after they encountered issues with a new server setup, we configured the email system to enable safe and secure email.

"From the initial contact, Solid Uptime was easy to talk to, professional, knowledgeable and had an extremely fast response time. They played a critical role in helping resolve a major mail delivery problem within our corporate email system. We have been very pleased with their service and would recommend them to other companies."
Kevin Smith,, USA

General AD-Hoc Support
"I have utilised the services of Solid Uptime on a couple of occasions for emergency networking problems, Malcolm is a true professional with a superior skill set and he will unequivocally work on problematic issues at hand until they are fixed in their entirety, even at weekends and out with normal business.. I recommend 100%"
Paulo Cottino,Director,ViaCasa Inc, Argentina

We were stuck with this issue (.Net/IIS on Windows 2003 R2) for atleast two months, the solution (within 4 hours) worked very well . I would highly recommend them any day.
Ritesh Sharma, UNO Corporation, India